Frequently Asked Questions
Norwalk Self Storage has answers to the most frequently asked questions.
Norwalk Self Storage is dedicated to providing you with the best in customer service. Below are the answers to many of the most common questions. If your questions are not answered here, please feel free to contact the facility and speak to one of our Storage Consultants.
How long do I have to sign up for?
We offer month-to-month leases, meaning no long-term contracts and no commitment.
Do I need insurance?
Yes, you must carry sufficient insurance to cover the value of what you are storing. We offer self-storage insurance upon move-in. See one of our Storage Consultants for assistance. You may also carry your own insurance (check your homeowner’s or renter’s policy to see if you are already covered).
Vehicle storage - all vehicles must have current registration and proof of insurance to store at our facility.
Do you give me a key?
You provide your own lock and key, so that you are the only one with access to your storage unit. You may purchase a high quality lock at our supply shop.
How much notice to must be given when I move out?
We require a 30 day written notice to move out. Full details on the vacating policy will be provided for you at the time of move-in.
Do you offer a mover?
Although we don't offer a mover, we do suggest that you check your local listings such as Yelp!, Google + or Craigslist for a local reliable mover.
How can I make a payment?
Payments can be processed by mail, in person, via our website or through our automated phone payment system. You can also arrange to have payment automatically deducted from your credit card or bank account.
What size units do you have and how much do they cost?
We have a wide variety of unit sizes to meet your needs. Unit sizes and prices vary by location. Please contact Norwalk Self Storage for available sizes and prices.
How do I calculate how much storage space to rent?
Our Storage Consultants can assist you in determining the right size. Just give us a brief description of what will be stored and we'll help you determine how much space is needed.
What forms of payment do you accept?
We accept major credit/debit cards, checks, and cash.
Do you sell Locks, Packing and Moving supplies?
Yes, high quality locks at affordable prices. For your added convenience we also offer boxes and moving supplies. Check out our one-stop supply shop.
Do you have outdoor storage for vehicles, trailers or water craft?
Yes, we have space for vehicles, trailers and water craft at Norwalk Self Storage.
What kind of documentation do I need to rent a storage unit?
A valid driver's license or federal ID with picture is required to lease a unit. Vehicles, trailers and water craft must be accompanied by current registration and proof of insurance.
How long will it take to complete my transaction on move-in day?
The entire move-in process should take fewer than 15 to 20 minutes. Please keep in mind that this time could vary depending on whether there are other customers ahead of you when you arrive. Mornings are usually the slowest period of the day, while afternoons are busier. Don't forget to bring all required documents.